Privacy Policy

1. Introduction

ZeroDetail Marketplace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

When you register, we collect:

• Business name and contact details
• Email address and phone number
• Business registration documents
• KYC documents (for verification)
• Bank account details (for transactions)

2.2 Vehicle Information

For vehicle listings, we collect:

• Vehicle make, model, and specifications
• Vehicle identification number (VIN)
• Registration details
• Photographs and inspection reports

2.3 Usage Data

We automatically collect:

• IP address and browser type
• Pages visited and time spent
• Search queries and filters used
• Device information

3. How We Use Your Information

We use collected information to:

• Provide and maintain our platform
• Verify user identities through KYC
• Facilitate vehicle transactions
• Generate certification reports
• Process payments and fees
• Send important notifications
• Improve our services
• Comply with legal obligations

4. Information Sharing

We share information in the following circumstances:

4.1 With Other Users

When you list a vehicle or submit a lead, relevant information is shared with potential buyers/sellers to facilitate transactions.

4.2 With Service Providers

We share information with trusted third parties who assist in:

• Payment processing
• KYC verification services
• Email and SMS notifications
• Platform hosting and maintenance

4.3 Legal Requirements

We may disclose information if required by law, regulation, or legal process.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred.

5. Data Security

We implement appropriate security measures including:

• SSL encryption for data transmission
• Secure storage of sensitive information
• Regular security audits
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

KYC documents are retained for 7 years as per regulatory requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

To exercise these rights, contact us at privacy@zerodetail.com.

8. Cookies and Tracking

We use cookies to:

• Remember user preferences
• Analyze platform usage
• Improve user experience

You can control cookies through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. Changes to Privacy Policy

We may update this policy periodically. We will notify users of significant changes via email or platform notifications.

12. Contact Us

For privacy-related inquiries, please contact:

Data Protection Officer
ZeroDetail Marketplace
Email: privacy@zerodetail.com
Phone: +91 98765 43210
Address: Mumbai, India